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    When things go wrong

    When things go wrong

    Sometimes things go wrong and we want to put this right.

    How to give us feedback?

    We are sorry that you feel you have reason to complain and we want to put this right. Your complaint will help us to continually improve.

    If you wish to give us feedback, e.g. about improvements of our homepage, please use this form.

    If you wish to send us a complaint, you can do it here.

    You are of course always welcome to contact us by: 

    • Email -
    • Phone - 64 83 40 00
    • We will acknowledge your feedback within one working day and start a constructive dialogue for solution

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