How do I return a product ordered online?
You can request a return online through "My Account" via your order history. You must be registered to access "My Account".
Return an item
If you're unhappy with your purchase for any reason within 30 days of receiving your products, we are more than happy to arrange the return of your products in line with our terms and conditions
How do I return a product ordered offline?
If you have ordered your products via phone or mail,
- Please go to "My Account"'
- click on "View all orders"
- At the top of the page, right hand side you find "Quick links"
- Use the drop-down menu and choose "Return a product or order"
You will see an empty return template. where you need to fill in the information from your offline order. You will automatically receive a return number, which you have to ensure is visible on the parcel, when you return your product to RS. This method can also be used for online orders.
If you have paid with credit card and you return one or more products, we ask you to register your bank account number. If you return more products, you only have to register the number once. We will transfer the money to your account. If we don't receive this information, you will have a voucher at your RS account until we hear from you.
When requesting a return, please take into account the following:
When returning a product please send your returns to
Link Logistics, Moseidveien 13, 4033 Stavanger
Remember to add the RMA (Return Material Autorisation) number at the parcel, so it is visible.
- Please notice that our return fee is 20% of the invoiced value or minimum kr.150.
- For returns older than 30 days please see our Conditions of Sales
- It is your responsibility to make sure the items are securely packaged, labelled and transported in accordance with all applicable laws and regulations (including those relating to the transport of hazardous materials).
- For terms and conditions, please see Section 8 of the 'Cancellations and Returns' in our Conditions of Sale.
- RS does not accept the return of certain items. Please click here to find out more.
- Please send lithium-ion and lithium-metal batteries with the relevant health and safety label clearly attached to the package. (Download your Lithium Battery packaging label here)